IT Support
Remote and on-site support to keep your operation running at 100%.
Companies that trust Tegra
Remote and on-site support to keep your operation running at 100%.
First contact in under 2 hours. For critical incidents, in minutes. No excuses, no queues.
From a printer that won't print to a downed server. A single provider that covers your entire IT estate.
First response in under 2 hours for any ticket. Follow-up until full resolution — you should never have to chase us.
We resolve most incidents remotely. When a physical presence is needed, we send a technician to your facilities.
We monitor your infrastructure to detect anomalies before they turn into failures that stop your operation.
Full documentation of every intervention. You will always know exactly what was handled, when, and how long it took.
Account creation, removal, and modification in Active Directory, Microsoft 365, or Google Workspace with correctly assigned roles.
We handle peripherals, local network setup, VPNs, and everything that slows down or frustrates day-to-day operations.
Scheduled hardware checkups, cleaning, disk testing, and planned updates to extend the life of your equipment.
When a problem requires an external specialist, we manage the escalation so you never have to coordinate multiple vendors.
Who is it for?
We adapt the service to the size and pace of your business, from occasional incidents to full coverage.
| Reactive | Preventive MSP | Premium | |
|---|---|---|---|
| Who uses it | Companies with occasional incidents | SMBs with critical infrastructure | Companies with continuous operations |
| Main goal | Resolve failures when they happen | Prevent problems before they occur | Full coverage with guaranteed SLA |
| Key data | Tickets, response times | Uptime, alerts, maintenance | Availability, escalations, SLA |
| Tegra's role | Fast diagnosis and resolution | Continuous monitoring and maintenance | Full IT estate management |
| Outcome | Operation restored | Fewer unplanned interruptions | Zero unexpected downtime |
Guaranteed first-response time
First-contact resolution rate
Reduction in incidents within the first 3 months
Frequently
asked questions
We guarantee contact in under 2 hours for normal tickets, and within minutes for critical incidents flagged as urgent.
We offer both. Remote support resolves most cases; when a physical presence is required, we send a technician to your facilities.
Reactive support responds when a problem happens. MSP includes proactive monitoring to prevent failures before they occur, significantly reducing interruptions.
Yes: Windows, macOS, and Linux. We also support mobile devices, printers, switches, and network peripherals.
Ready to stop worrying about IT?
Tell us your challenge. We respond in under 2 hours.